Last updated: September 26, 2026
We want your saddle and tack to fit you and your horse. If something is not right, you can return or exchange it within 30 days of delivery.
What can be returned
- Items in new, unused condition, with all tags and original packaging.
- Saddles: you may trial-fit a saddle indoors, on a clean saddle pad, on a clean horse, to check fit. Please do not ride in it, and do not remove the protective wrapping from the stirrups. A saddle that shows riding marks, sweat, scratches or stretched leather cannot be returned.
What cannot be returned
- Custom or personalised orders made to your specifications
- Opened leather care products
- Items that have been used, altered, oiled or damaged after delivery
How to start a return or exchange
- Email [email protected] within 30 days of delivery with your order number and the reason for the return.
- We will reply with the return address and instructions. Please do not send items back without contacting us first.
- Pack the item securely in its original packaging and ship it with a tracked service. Keep your tracking number.
Return shipping costs
- If an item arrives faulty, damaged or not as ordered, we pay for return shipping and send a replacement or a full refund.
- For all other returns, including change of mind, return shipping is paid by you.
- Size exchanges: you pay to send the item back, and we pay to ship the replacement to you.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are refundable only when the return is due to our error or a faulty item. Your bank or PayPal may take a few extra days to show the refund.
Damaged or incorrect items
Please inspect your order when it arrives. If anything is damaged or incorrect, email [email protected] within 7 days of delivery with photos, and we will put it right.
Workmanship guarantee
Every Indus product is guaranteed against defects in materials and workmanship, including stitching and hardware, for 12 months from delivery. If a defect appears, email us with photos and we will repair or replace the item, or refund it if repair or replacement is not possible. The guarantee does not cover normal wear, damage from misuse or accidents, lack of leather care, or changes in your horse's shape that affect fit.
